If you wish
to request a refund, you must send an email with your request directly to
customer care via the contact form.
Once
submitted, the request will be handled by our operators, carrying out relative
checks and replying via email.
Please include the following
information in your request:Your email address registered on service
The date and the amount of the transaction
If you’ve purchased with credit card
The last
four digits of the credit or debit card used
The expiry
date
If you’ve purchased with PayPal:
The e-mail address associated with your PayPal
account in which you’ve purchased
If you’ve purchased with Apple Pay:
The e-mail
address of your account registered on the site;
If you’ve purchased with Google Pay:
The e-mail
address of your account registered on the site;
Reason for the request
This
information is essential to allow our operators to process your request as soon
as possible.
Please bear in mind, before making a refund request,
that no refunds are permitted for credit package purchases.